Can I get a product sample before placing a bulk order?
Yes, we can provide free samples for quality evaluation. Shipping charges may apply depending on your location.
I’d like to create a custom sample. Is that possible?
Absolutely. Please share your design or detailed requirements, and we’ll prepare a custom sample accordingly. Note: Additional charges may apply for plate-making, custom boxes, or logo printing.
Can you provide a sample with similar printing style first, just for quality checking?
Yes, we can offer a sample with a similar printing effect to help you evaluate the printing quality before proceeding with your design.
Will you send pre-production (PP) samples before mass production?
Yes. We will send pre-production samples by air express for your final approval before starting mass production—at no extra cost.
Do you allow third-party inspection before shipment?
Yes, third-party inspection is welcomed. We are committed to strict quality control and transparency throughout the production process.
How long does it take to receive the sample?
Standard samples are usually shipped within 3–5 working days. Custom samples may take 7–10 working days depending on your requirements.
Are sample costs refundable after placing a bulk order?
Yes, any sample or tooling fees can be refunded or deducted from the bulk order cost after confirmation, depending on your order quantity.
Can I choose the shipping method for the samples?
Yes, we can ship via your preferred express courier (DHL, FedEx, UPS, etc.) or use our standard express partners.
